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FAQ

How can you be USER?
Under CONTACT, you will find an application where you can write us requesting to be a USER; as soon as it is possible you will receive an answer from us.
How can I request a QUOTATION of an article of my interest?
Once you are a USER and you find a gadget that interests you; you must access the information sheet of that product and you can click the button REQUEST QUOTATION. In addition, we will ask you for more of information to complete your request. Once you send it we will receive your request. You will also receive a copy on your USER’S email account.
When will I receive the requested QUOTATION?
As soon as we receive your request our team will work on it, in order to reply you as soon as possible. This timing could be vary in each project, but it shouldn´t be more than a week.
Where can I check my quotations?
You will always receive your QUOTATIONS to your email address, but you can also check them under MY ACCOUNT in our website.
I agree with the quotation, How can I validate it?
The QUOTATION acceptance can be made from the quotation itself, from the email received or under MY ACCOUNT on our website.
I want to receive my order in a different timing to the standard given.
This could be detailed under COMMENTS when you are filling the request for QUOTATION. Depending on each case we might be able to offer a faster delivery
I want tomake changes of my request.
If for example you want to request different quantities; on the same article, you will have to do a second request.
I would like to have extra information regarding delivery timing of my order.
You can contact us by email comercial@ademafi.com or by telephone. Our logistic department will give you the information you need.
I would like to make a reedition of a past order.
You can make a quotation request through the article selected and write under COMMENTS the Word reedition, adding also the date of the last order. For example: May, 2012.
How can I send my logo or my printing files?
Through our email address comercial@ademafi.com or directly to our graphic’s department grafico@ademafi.com.
Extra comment on my request.
You can detail any information you consider necessary regarding the article or the Project. You can do it once you are filling up the QUOTATION request, under COMMENTS. For example: any delivery date in particular, a color preference, etc.
I want to request price of an article which is not on our catalogue, What should I do?
Contact with us by email or by phone and we will asses you in any other product you need or you are looking for. If it is not in our catalogue we can find it for you.